Privacy Policy

Who we are

At Suds for Buds, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website and purchase our handmade products. We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988.

1. Information We Collect

We collect information necessary to process your orders and provide a great shopping experience. This may include:

  • Personal Identity Details: Your name, billing address, shipping address, email address, and phone number.
  • Transaction Information: Details about products you purchase from us. (Note: We do not store your full credit card details; these are securely handled by our third-party payment gateways.)
  • Technical Data: Your IP address, browser type, and how you interact with our website (collected via cookies to improve site performance).

2. How We Use Your Information

We use your data strictly for business operations, including:

  • Processing, packaging, and shipping your soap orders.
  • Sending order confirmations, tracking details, and customer service updates.
  • Sending promotional emails or newsletters (only if you have explicitly opted in). You can opt out at any time.
  • Improving our website, product range, and customer service.

3. Sharing Your Information (Third Parties)

We do not sell or rent your personal information to third parties. However, we do share your data with trusted service providers essential to running our e-commerce store, including:

  • Delivery Partners: Courier services and Australia Post to deliver your orders.
  • Payment Processors: Secure payment gateways to handle transactions safely.
  • Technology Providers: E-commerce platform hosting and email marketing tools.

4. Cookies and Tracking

Our website uses cookies to enhance your browsing experience (for example, keeping items in your shopping cart). You can choose to disable cookies in your browser settings, though some features of the store may not function correctly as a result.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. This includes using SSL encryption across our website to secure data transmission during checkout.

6. Accessing and Correcting Your Information

Under Australian law, you have the right to access the personal information we hold about you or request that it be corrected or deleted. If you would like to make a request, please contact us using the details below.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted directly on this page.

8. Contact Us & Complaints

If you have questions about this policy, want to update your data, or wish to make a privacy complaint, please contact us at:

If you are not satisfied with our response to a privacy complaint, you have the right to contact the Office of the Australian Information Commissioner (OAIC).