General
We offer refunds in accordance with the Australian Consumer Law and on the terms set out in this Refund and Returns Policy.
Any benefits set out on this Policy may apply in addiction to the consumer’s rights under the Australian Consumer Law.
Please read this policy before making a purchase, so that you can understand your rights and what you can expect if you are not satisfied with your order.
Our Guarantees
Under Australian Consumer Law, our products must be of acceptable quality, match their description, and be fit for purpose.
- Major Failures: If a product has a major problem (example: arrives rancid, melted, severely damaged, or the labeling is dangerously incorrect), the customer is entitled to a choice of full refund or a replacement.
- Minor Failures: If the problem is minor (example: a slightly dented box that doesn’t affect the soap itself), the customer is entitled to a store credit.
Change of Mind Policy
Please be careful when you make your selections and purchases as we do not offer returns or refunds for change of mind.
Proof of Purchase
To process any return, exchange, or refund, we require proof of purchase. A confirmation email, order number, or bank statement showing the transaction is acceptable.
Shipping and Return Costs
If your item arrives faulty or damaged and you need to return it, we will reimburse you for shipping costs upon receipt of the faulty or damaged items. For any other reason, you may be responsible for the cost of shipping.
Need help?
Contact us at [email protected] for questions related to refunds and returns.